|Quality Software process Software process options Tools and technologies System architecture Application security Client communication|
If IP is the lifeblood of a company, then communications is the lifeblood of successful outsourcing.
Anton Malkov, VP, Project Management, NTR Lab
We believe that great communications not only ensures the success of your project, but also reduces your stress and increases your piece of mind.
We are headquartered in Moscow, Russia (GMT +3 time zone), with growing development facilities in Tomsk (GMT +6 time zone) and Novokuznetsk (GMT +7 time zone), Russia. Our workday is shifted to maximize real-time communication with our US customers. That means that we are usually available from 5 am to 2 pm Eastern time, although other times may be scheduled as necessary.
Optimum development productivity is achieved through daily conversations between you and both of your key contacts:
Your key contacts stay accessible via instant messaging, email and phone.
Although we are available by phone, we know from experience that cross-language communications are often more successful when done in writing, so we encourage the use of instant messaging using Yahoo!, AIM, MSN Messenger, and ICQ for real-time discussion; or email for less urgent matters.
We know that many things can happen to emails, from spam filters to overloaded inboxes to system glitches. For that reason, we send all our email with a return receipt and ask our clients to do the same. We have a 14-hour turnaround on email. At the very least, there is an acknowledgement and information regarding when the full response should be expected, and we expect the same response from our clients.
In addition to the normal, daily interface, we are available live within 12 hours after receiving an email request from our clients and we expect our clients to be available for live contact within 24 hours after receiving a request from us.
We send a weekly status report on Friday 23:00 (GMT +3) that is based on a previously agreed-upon format.
Anywhere you find software being developed you’ll find bugs. We use the OPT web-based project collaboration system to track bugs and requests, including priority, because it allows our clients to easily enter information at any time they choose.
NTR Lab site in Russian: разработка информационных систем и сайтов
NTR Medical: medical IT development outsourcing
НТР Сервис: система автоматизации службы технической поддержки (Service desk, HelpDesk)
Создание сайтов — Веб-практика
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