Our workday

We are headquartered in Moscow, Russia (GMT +3 time zone), with growing development facilities in Tomsk (GMT +6 time zone) and Novokuznetsk (GMT +7 time zone), Russia. Our workday is shifted to maximize real-time communication with our US customers. That means that we are usually available from 5 am to 2 pm Eastern time, although other times may be scheduled as necessary.

Key contacts

Optimum development productivity is achieved through daily conversations between you and both of your key contacts:

• Your account manager, who acts as your on-site representative to ensure that all requirements are met.
• The project manager, who schedules/oversees/liaises with the team working on your project.

Your key contacts stay accessible via instant messaging, email and phone.

Instant messaging

Although we are available by phone, we know from experience that cross-language communications are often more successful when done in writing, so we encourage the use of instant messaging using Yahoo!, AIM, MSN Messenger, and ICQ for real-time discussion; or email for less urgent matters.

Email

We know that many things can happen to emails, from spam filters to overloaded inboxes to system glitches. For that reason, we send all our email with a return receipt and ask our clients to do the same. We have a 14-hour turnaround on email. At the very least, there is an acknowledgement and information regarding when the full response should be expected, and we expect the same response from our clients.