IVR systemAugust, 2009
Idea and design were provided by IT MAX Group, LLC; modeling and implementation were performed by NTR Group.
Automated call answering, voice and dial-tone navigation, payment processing.
- Receiving and processing calls and payments.
- Managing voice texts in both wave and text formats.
- Support of transferring to call center in compliance with business hours.
- Web-based administration module.
Technologies: MS SQL 2005, MS Visual Studio 2005, MS IIS 6.0, C#, .NET Framework 2.0, MS ActiveX, MS Speech Server 2007