Idea and design were provided by IT MAX Group, LLC; modeling and implementation were performed by NTR Group.

Task
Automated call answering, voice and dial-tone navigation, payment processing.

Main functionality:

• Receiving and processing calls and payments.
• Managing voice texts in both wave and text formats.
• Support of transferring to call center in compliance with business hours.
• Web-based administration module.

Technologies: MS SQL 2005, MS Visual Studio 2005, MS IIS 6.0, C#, .NET Framework 2.0, MS ActiveX, MS Speech Server 2007
 

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