Idea and design were provided by IT MAX Group, LLC; modeling and implementation were performed by NTR Group.
This project supports creating and processing of special dialing campaigns. It facilitates call list creation, dials the call and includes the ability to transfer the call to an operator.

Purpose: it can be used in various ways, including telemarketing and expired credit card reminders.

Main functionality:

• Web-based managing and tracking of campaigns and their status.
• Support of wave and text phrase input (for audio messages).
• Export/import call lists.
• Call Center operator’s workplace: start/stop conversation and tracking call status.

Technologies: MS SQL 2005, MS Visual Studio 2005/2008, MS IIS 6.0, C#, .NET Framework 2.0/3.5 SP1, MS ActiveX, MS Speech Server 2007

Idea and design were provided by IT MAX Group, LLC; modeling and implementation were performed by NTR Group.

Task
Automated call answering, voice and dial-tone navigation, payment processing.

Main functionality:

• Receiving and processing calls and payments.
• Managing voice texts in both wave and text formats.
• Support of transferring to call center in compliance with business hours.
• Web-based administration module.

Technologies: MS SQL 2005, MS Visual Studio 2005, MS IIS 6.0, C#, .NET Framework 2.0, MS ActiveX, MS Speech Server 2007